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Status of Scotia Bank's Audio ATM's as of May, 2010

In our on-going efforts to encourage Canada's chartered banks to provide people who are blind or sight-impaired with audio-equipped ATM's, we received, in part, the following update from ScotiaBank on May 28, 2010:

"We acknowledge your concerns regarding accessibility and assure you that we attempt to incorporate issues such as this into our overall business plan. We have continued to work on ensuring that our services, including our ABMs, are accessible to all, and have made great strides to improve accessibility, however, there is more to be done.

We have completed the migration of our ABMs to a Window XP platform that can support audio functionality. This project included both hardware and software upgrades as well as configuration of sound drivers and the setting of audio levels. In order to deliver this functionality to all ABMs, we are concentrating on replacing the remainder of our ABM fleet across the country. Once these infrastructure upgrades are complete, and all our ABMs are compatible, we can begin the investigation work to deliver the software component for voice assistance. While we had hoped to be farther along in this process by this date, regrettably we are still working on the infrastructure upgrades and fleet replacement and we have no date that we expect that this entire project will be completed.

In closing, allow me to repeat our sincere regrets for the continued frustration you have experienced in connection with this matter. While we recognize that it will still be some time before we are able to provide voice assistance, we thank you for taking the time to bring this matter to our attention, giving us an opportunity to review and respond to your concern.


KC Senior Manager - Office of the President
Scotiabank - Executive Offices


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